Frequently Asked Questions
G’day! Got a question about playing at 50 Crowns? You’ve come to the right place. We’ve put together answers to some of the most common queries our Aussie players have.
If you can’t find what you’re looking for, our support crew is always ready to lend a hand.
Answers to frequently asked questions
What should I do if I forget my password?
No worries! You can get a new password straight away by using the "Forgot Password" page. If you run into any trouble, our friendly 24/7 support crew can help you out in real-time. Just click the chat icon at the bottom right of the page or flick us an email at [email protected].
Is my information secure at 50 Crowns?
You bet. We use the best and most innovative tech to keep your data safe, including 128-bit Secure Socket Layer (SSL) encryption. This means all your personal and financial details are kept secure and confidential.
How do I verify my account? Where can I check the status?
To upload your documents for verification, just head to your casino profile and click on the ‘Documents’ tab. Please make sure the file size doesn't exceed 2MB. Once you've uploaded them, our team will get on it. You can check the status of your documents anytime by going back to the same ‘Documents’ tab.
Can I take a break from my account for a certain period?
Absolutely. We offer a self-exclusion option if you'd like to take a break. Just get in touch with our Support Team directly through the 24/7 live chat or send an email to [email protected], and they'll help you set it up.
Are the games fair?
Giving our players a fair go is our top priority. At 50 Crowns, we only feature games from the best, most reputable, and responsible providers in the world. All our games are certified with a Random Number Generation (RNG) certificate, which guarantees a fair and unbiased outcome every time.
Can I play the pokies without spending any money?
Too easy! Most of our online pokies and table games are available to play for free in "Demo Mode." It's a great way to try out a new game and see how it works before you decide to play for real money.
What happens if a game freezes in the middle of a round?
If a game freezes while you're playing, the round might look unfinished on your screen. However, the result is usually recorded on our server. If you had a win on that round, it will be added to your account balance automatically. When you reload the game, it should pick up where it left off.