50 Crowns Privacy Policy

1. General Information

As a data controller, we have a legal responsibility under gambling regulations to handle personal data from our players. This allows you to participate in games and lets us provide you with related services. This 50 Crown Casino Privacy Policy explains what personal information we collect from you, why we collect it, and how we use it.

Got a question about this policy or how we protect your data? Feel free to get in touch with our Data Protection Officer at [email protected].

By signing up for an account with 50 Crowns (“the Website”, “Company”, “We”, “Us”), you’re confirming you agree with this Privacy Policy. If you don’t agree with these terms and don’t want to provide the personal info we need, please don’t use this website.

Heads-up: This Privacy Policy is an agreement between you and 50 Crowns. We may update this Policy from time to time. While we’ll do our best to let you know about any big changes, we recommend you check back on this Policy regularly. Your continued use of the website and our services means you accept the updated Privacy Policy.

2. The Info We Collect

The personal information we may ask to use and process includes, but isn’t limited to:

Any info you give us when filling out forms on our account registration pages, plus any other data you send us via the website or email (e.g., first and last name, date of birth, email address, phone number).
Any chats or correspondence with us via the website, email, web chat, or other channels.
Your full transaction history for your player account, whether it happens on the website or through other means.
Details of your visits to our website, including traffic data, location data, browser/device data, and other activity logs recorded in our system.
Documents we might reasonably ask for to verify your account, process deposits or withdrawals, and carry out anti-fraud checks (either on our own or as required by law). This could include things like passport scans, payment slips, or bank statements.
Your participation in surveys or any other customer feedback we might ask for from time to time.

3. How We Use Your Info

We use your personal information to:

Process your bets and transactions, including your use of credit cards and online payment systems.
Provide you with the games and other related services you’re looking for on our website.
Provide customer support, like helping you set up and manage your account.
Identify you and carry out necessary verification checks.
Send registered players info about our promotional offers, or provide promotional info from our selected business partners and affiliates (but only if you’ve specifically agreed to receive marketing material).
Meet our legal responsibilities, including complying with Anti-Money Laundering (AML) and Combating the Financing of Terrorism (CFT) laws.
Monitor and investigate transactions to prevent fraud, abuse of our terms, money laundering, and other illegal or dodgy gaming activities.
Analyse customer trends through market research (taking part in surveys is optional, and you can always choose not to).
Conduct research and statistical analysis of aggregated data.

4. Marketing Communications

Unless you’ve opted out of receiving promotional material, we may use your personal information, including your email and phone number, to send you marketing messages about our products, services, and promotions. This might include info about products and services from our business partners, like casino game providers.

If you decide you want to stop receiving these marketing messages, you can opt out anytime in your Player Account settings or by getting in touch with our support team at [email protected]..

Also, just so you know, by accepting any contest prize or winnings from us, you agree to let us use your name and/or nickname for advertising and promotional purposes without any extra compensation, except where the law says otherwise.

5. How We Get Your Info

We won’t collect any personal information about you without your knowledge. However, we may automatically collect certain data about you when you provide it by using our services and interacting with us.

We may also legally receive certain personal information from online vendors and service providers, like fraud prevention companies. We also reserve the right to work with third-party providers for technical support to process your online transactions and source gaming content.

Please understand that we may be given access to any info you provide to these vendors and third-party services. You can be sure that we will use and protect any personal information we get in line with this Policy. Any info you provide will only be shared with third parties outside the Company as set out in this Privacy Policy, and we will take all necessary steps to ensure our agreements with third-party service providers always protect your private information.

6. Who We Share Your Data With

We may pass the information you’ve given us to other companies in our corporate group and to our business partners. These include our parent companies and their subsidiaries, as well as other companies we work with and have the necessary agreements in place. Your data may be processed by 50 Crowns or by another company in our group, which may use a third party to handle its data processing needs.

Certain employees—specifically our Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, and VIP player managers—will also have access to your personal information to do their jobs and assist you. Our employees who can access your personal information have all signed confidentiality agreements to respect its confidential nature, in line with all applicable gaming and data protection laws.

To provide you with our services, it may be necessary for us or our service providers to transfer your personal data to countries outside of Australia. This may be needed to:

Process your bets and payment transactions;
Provide you with the games and other services you seek from our website;
Identify you and perform necessary verification checks.

When we transfer data overseas, we are committed to protecting your personal data. We take all necessary measures to ensure your information is treated securely and in line with this Privacy Policy and all applicable data protection laws. By using our services, you accept the possible transfer of your data to other countries and the safeguards we have in place.

7. Sharing Data with Third Parties

We do not sell or rent your personal data to third parties.

We may disclose your personal information if required by law, regulation, or other legal warrant. We may also disclose your personal information to a regulatory or law enforcement agency if we believe it’s necessary to protect the legitimate interests of 50 Crowns, our customers, or any third party.

Personal data will only be shared with third parties in these cases:

Where we are required to do so by law.
If we need to share data with our payment processors to handle payment transactions, in line with their own privacy policies.
To comply with our legal and regulatory duties to the relevant licensing and regulatory authorities.
When we believe disclosure is necessary to protect our safety or the player’s safety, or the safety of others, investigate fraud, or respond to a government request.
If our marketing service providers require the data to do their jobs.
To any other third party, but only with your prior consent.

We use third-party data processors to process limited personal data on our behalf. These service providers support our website, especially with hosting and operations, marketing, analytics, and sending email newsletters. We ensure that any transfer of data to them complies with relevant data protection laws.

Our websites may also include social media features (e.g., “share” or “like” buttons). These features are provided by third-party platforms like Facebook. When data is collected this way, its processing is governed by the privacy policy of that social media platform.

Please note our content may link to third-party websites for relevant references. We are not responsible for such external content, which will have its own separate privacy policies.

8. Data Retention

As mentioned in our Terms and Conditions, both you and the Casino can decide to close your Player Account at any time. After your account is closed, we will keep your personal data on record for as long as required by law. This data will only be used if required by authorities for enquiries into financial records, fraud, money laundering, or investigations into any other illegal activity.

You should note that due to anti-money laundering regulations in licensed gaming jurisdictions, we are obliged to keep the personal data of players for a minimum of five years from your last transaction or account closure. Therefore, we can’t delete your data before this period is over.

9. Security of Your Data

We acknowledge that when collecting and processing your personal information to manage your Player Account, we’re bound by strict legal requirements on data protection.

We are committed to protecting your personal information and respecting your privacy in line with best business practices and applicable laws. We take all reasonable precautions to ensure that all the data you’ve submitted to us remains safe.

Player Accounts can only be accessed with a unique ID and password. You can also set up two-factor authentication (2FA) for extra protection. You are responsible for keeping your login info confidential and making sure nobody else can access it.

10. Your Rights

Data protection law gives you certain rights. You have the right to:

Request access to your personal data: You can ask for a free copy of the personal data we hold about you.
Request the correction of your personal data: If any data we have is incomplete or wrong, you have the right to get it corrected. Keep in mind, we may need you to provide evidence (like ID or proof of address) to support your request.
Request to erase your personal data: You can ask us to erase your personal data where we no longer have a legal basis to keep processing it. Please be aware this right isn’t absolute—we can’t grant your request if we are legally required to hold onto the data.
Object to the processing of your personal data: You can object if you feel our processing of your data impacts your fundamental rights. In some cases, we may be able to show a compelling legitimate reason to process your data which might override your rights.
Request to restrict the processing of your personal data: You can ask us to temporarily suspend the processing of your data in certain scenarios, such as if you are questioning its accuracy or our use of it is unlawful.
Request the transfer of your personal data (data portability): You can ask us to provide you with certain data so you can transfer it to another service.
Withdraw your consent at any time: If we are relying on your consent to process data (like for marketing), you can withdraw it at any time. This won’t affect any processing that has already happened.
Lodge a complaint with a supervisory authority.

To exercise your rights, we may need to request specific information to help us verify your identity. This is a security measure to make sure we’re disclosing your personal data to the right person.

11. Contacting Us

Feel free to get in touch with us about this Policy if you want to:

Confirm the accuracy of the personal information we have for you.
Ask about how we use your personal information.
Stop us from using your data for direct marketing in the future.
Update or correct any information you’ve given us (you’ll need to provide any evidence we might reasonably need to make such changes). Note that it is your responsibility to ensure we always have your correct and up-to-date information.

We have appointed a Data Protection Officer (DPO) who is responsible for questions about this privacy policy. If you have any questions, please contact the DPO at [email protected] .

Additionally, you have the right to lodge a complaint related to your data processing to a supervisory authority in your state or territory.

12. NetEnt Games

When you play casino games developed by NetEnt, NetEnt’s own Privacy Policy also applies. You can find that policy here.