Terms and Conditions

1. Introduction

These terms and conditions and the documents referred to below (the “Terms”) apply to the use of the current website (the “Website”) and its related or connected services (collectively, the “Service”).

You should carefully review these Terms as they contain important information concerning your legal rights and obligations, including your rights under the Australian Consumer Law. These Terms form a binding legal agreement between you – our customer (the “Customer”), and us. By using this Website and/or accessing the Service, you, whether you are a guest or a registered user with an account (“Account”), agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.

The Service is owned and operated by AussieBet Pty Ltd (ACN 123 456 789), a proprietary limited company registered in Australia, with its registered address at 123 Example Street, Darwin, NT 0800, Australia (the “Company”). The Company is licensed and regulated by the Northern Territory Racing Commission to accept bets by telephone and over the internet on sporting and racing events. All bets are considered to be placed and received in the Northern Territory, Australia.

2. General Terms

We reserve the right to revise and amend the Terms (including any documents referred to and linked to below) at any time. Where the changes are material, we will provide you with reasonable notice of such changes. You should visit this page periodically to review the Terms and Conditions. Amendments will be binding and effective immediately upon publication on this Website. If you object to any such changes, you must immediately stop using the Service. Your continued use of the Website following such publication will indicate your agreement to be bound by the Terms as amended. Any bets not settled prior to the changed Terms taking effect will be subject to the pre-existing Terms.

3. Your Obligations

You acknowledge that at all times when accessing the Website and using the Service:

3.1. You are 18 years of age or over. It is a criminal offence for a person under the age of 18 to open an account or to gamble. We reserve the right to request proof of age documents from you at any time.

3.2. You are of legal capacity and can enter into a binding legal agreement with us. You must not access the Website or utilize the Service if you are not of legal capacity.

3.3. You are a resident of Australia. You are not a resident of any country in which access to online gambling to its residents or to any person within such country is prohibited. Pursuant to the Interactive Gambling Act 2001 (Cth), we are prohibited from offering certain services, including 50 Crown casino games, slots (pokies), and in-play betting on most sporting events to persons physically present in Australia. You agree not to use the Service for any such prohibited activities.

3.4. You may not use a VPN, proxy or similar services or devices that mask or manipulate the identification of your real location.

3.5. You are the authorized user of the payment method you use.

3.6. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party.

3.7. When placing bets you may lose some or all of your money deposited to the Service in accordance with these Terms and you will be fully responsible for that loss. Remember to gamble responsibly.

3.8. When placing bets you must not use any information obtained in breach of any legislation in force in Australia.

3.9. You are not acting on behalf of another party or for any commercial purposes, but solely on your own behalf as a private individual in a personal capacity.

3.10. You must not either attempt to manipulate any market or element within the Service in bad faith nor in a manner that adversely affects the integrity of the Service or us.

3.11. You must generally act in good faith in relation to us of the Service at all times and for all bets made using the Service.

3.12. You, or, if applicable, your employees, employers, agents, or family members, are not registered as an Affiliate in our Affiliate program.

4. Restricted use

4.1. You must not use the Service:

4.1.1. If you are under the age of 18 years;

4.1.2. To access any ‘prohibited interactive gambling service’ as defined by the Interactive Gambling Act 2001 (Cth). This includes, but is not limited to, online 50 Crowns Casino casino-style games (like roulette, blackjack, poker), scratch cards, or slot machines (pokies). Our service is strictly for racing and sports wagering as permitted by our license.

4.1.3. To place ‘in-play’ bets on sporting events, unless permitted by an exemption under the Interactive Gambling Act 2001 (Cth) (e.g. bets placed via a telephone service).

4.1.4. To collect nicknames, e-mail addresses and/or other information of other Customers by any means (for example, by sending spam, other types of unsolicited emails or the unauthorized framing of, or linking to, the Service);

4.1.5. To disrupt or unduly affect or influence the activities of other Customers or the operation of the Service generally;

4.1.6. To promote unsolicited commercial advertisements, affiliate links, and other forms of solicitation which may be removed from the Service without notice;

4.1.7. In any way which, in our reasonable opinion, could be considered as an attempt to: (i) Cheat the Service or another Customer using the Service; or (ii) Collude with any other Customer using the Service in order to obtain a dishonest advantage;

4.1.8. To scrape our odds or violate any of our Intellectual Property Rights; or

4.1.9. For any unlawful activity whatsoever.

4.2. You cannot sell or transfer your account to third parties, nor can you acquire a player account from a third party.

4.3. You may not, in any manner, transfer funds between player accounts.

4.4. We may immediately terminate your Account upon written notice to you if you use the Service for unauthorized purposes. We may also take legal action against you for doing so in certain circumstances.

4.5. Employees of the Company, its licensees, distributors, wholesalers, subsidiaries, advertising, promotional or other agencies, media partners, contractors, retailers and members of the immediate families of each are NOT allowed to use the Service for real money without prior consent from the Company Director or CEO. Should such activity be discovered, the account(s) will be immediately terminated and all bonuses/winnings will be forfeited.

5. Registration

You agree that at all times when using the Service:

5.1. We reserve the right to refuse to accept a registration application from any applicant at our sole discretion and without any obligation to communicate a specific reason.

5.2. Before using the Service, you must personally complete the registration form and read and accept these Terms. In accordance with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), we are required to verify your identity within 14 days of you opening an Account and before you can make a withdrawal. This may require you to provide valid proof of identification (e.g., driver’s license, passport) and proof of address (e.g., a recent utility bill). If your identity is not verified within this timeframe, your Account will be suspended.

5.3. You have to provide accurate contact information, inclusive of a valid email address (“Registered Email Address”), and update such information in the future to keep it accurate. It is your responsibility to keep your contact details up to date on your Account. Failure to do so may result in you failing to receive important Account related notifications and information from us, including changes we make to these Terms. We identify and communicate with our Customers via their Registered Email Address. It is the responsibility of the Customer to maintain an active and unique email account, to provide us with the correct email address and to advise Company of any changes in their email address.

5.4. You are only allowed to register one Account with the Service. Accounts are subject to immediate closure if it is found that you have multiple Accounts registered with us. This includes the use of representatives, relatives, associates, affiliates, related parties, connected persons and/or third parties operating on your behalf.

5.5. In order to ensure your financial worthiness and to confirm your identity, we may ask you to provide us with additional personal information, such as your name and surname, or use any third-party information providers we consider necessary. Should any additional personal information be obtained via third-party sources, we will inform you about the data obtained.

5.6. You must keep your password for the Service confidential. Provided that the Account information requested has been correctly supplied, we are entitled to assume that bets, deposits and withdrawals have been made by you. We advise you to change your password on a regular basis and never disclose it to any third party. It is your responsibility to protect your password and any failure to do so shall be at your sole risk and expense.

5.7. You must not at any time transmit any content or other information on the Service to another Customer or any other party by way of a screen capture (or other similar method), nor display any such information or content in a frame or in any other manner that is different from how it would appear if such Customer or third party had typed the URL for the Service into the browser line.

5.8. When registering, your Account will operate in Australian Dollars (AUD). All deposits, withdrawals and bets will be in this currency.

5.9. We are under no obligation to open an Account for you and our website sign-up page is merely an invitation to treat. It is entirely within our sole discretion whether or not to proceed with the opening of an Account for you and, should we refuse to open an Account for you, we are under no obligation to provide you with a reason for the refusal.

5.10. Upon receipt of your application, we may be in touch to request further information and/ or documentation from you in order for us to comply with our regulatory and legal obligations.

6. Your Account

6.1. All Account balances and transactions are in Australian Dollars (AUD).

6.2. We do not give credit for the use of the Service.

6.3. We may close or suspend an Account if you are not or we reasonably believe that you are not complying with these Terms, or to ensure the integrity or fairness of the Service or if we have other reasonable grounds to do so. We may not always be able to give you prior notice. If we close or suspend your Account due to you not complying with these Terms, we may cancel and/or void any of your bets and withhold any money in your account (including the deposit).

6.4. We reserve the right to close or suspend any Account without prior notice and return all funds. Contractual obligations already matured will however be honoured.

6.5. We reserve the right to refuse, restrict, cancel or limit any wager at any time for whatever reason, including any bet perceived to be placed in a fraudulent manner in order to circumvent our betting limits and/ or our system regulations.

6.6. If any amount is mistakenly credited to your Account it remains our property and when we become aware of any such mistake, we shall notify you and the amount will be withdrawn from your Account.

6.7. If, for any reason, your Account goes overdrawn, you shall be in debt to us for the amount overdrawn.

6.8. You must inform us as soon as you become aware of any errors with respect to your Account.

6.9. Responsible Gambling and Self-Exclusion. We provide a range of tools to help you manage your gambling, including setting deposit limits, temporary cool-off periods, and permanent self-exclusion. You can access these tools in your Account settings. You can also self-exclude from all Australian-licensed online and phone wagering services by registering with BetStop – the National Self-Exclusion Register™. It is a free service for people who want to block themselves from gambling. For more information, visit www.betstop.gov.au.

6.10. You cannot transfer, sell, or pledge Your Account to another person. This prohibition includes the transfer of any assets of value of any kind, including but not limited to ownership of accounts, winnings, deposits, bets, rights and/or claims in connection with these assets, legal, commercial or otherwise.

6.11. Should you wish to close your account with us, please send an email from your Registered Email Address to our Customer Support Department via the links on the Website.

7. Deposit of Funds

7.1. All deposits must be made from a payment method registered in your own name. All transactions will be processed in Australian Dollars (AUD).

7.2. Fees and charges may apply to customer deposits and withdrawals, which can be found on the Website. You are responsible for your own bank charges that you may incur due to depositing funds with us.

7.3. Company is not a financial institution and uses a third-party electronic payment processor to process credit and debit card deposits. If you deposit funds by either a credit card or a debit card, your Account will only be credited if we receive an approval and authorisation code from the payment issuing institution.

7.4. You agree to fully pay any and all payments and charges due to us or to payment providers in connection with your use of the Service. You further agree not to make any charge-backs or renounce or cancel or otherwise reverse any of your deposits, and in any such event you will refund and compensate us for such unpaid deposits including any expenses incurred by us in the process of collecting your deposit.

7.5. If you decide to accept any of our promotional or bonus offers, you agree to the Terms of Bonuses and terms of each specific bonus.

7.6. Funds originating from criminal and/or illegal and/or unauthorized activities must not be deposited with us.

7.7. It is recommended that you retain a copy of Transaction Records and a copy of these Terms.

7.8. Internet Gambling on racing and sporting events, as offered on this site, is legal for persons within Australia under the laws of the Northern Territory and the Commonwealth of Australia. It is your responsibility to ensure you comply with these Terms.

8. Withdrawal of Funds

8.1. You may withdraw any unutilized and cleared funds held in your player account by submitting a withdrawal request. The minimum withdrawal amount per transaction is $20.00 AUD.

8.2. Withdrawal commissions will not be applied if you have turned over your deposit amount at least once. Otherwise, we reserve the right to deduct a processing fee to cover our costs, in line with our AML/CTF obligations.

8.3. We reserve the right to request photo ID, address confirmation or perform additional verification procedures for the purpose of identity verification prior to granting any withdrawals from your Account.

8.4. All withdrawals must be made to the original debit, credit card, bank account, or method of payment used to make the payment to your Account. We may, at our own discretion, allow you to withdraw to a payment method from which your original deposit did not originate, subject to additional security checks.

8.5. Should you wish to withdraw funds but your account is either inaccessible, dormant, locked or closed, please contact our Customer Service Department.

8.6. Withdrawal limits may apply. For example, customers may be limited to $10,000 AUD for withdrawal per month, unless otherwise agreed. Please check our FAQ page for current limits.

8.7. Please note that we cannot guarantee successful processing of withdrawals or refunds in the event that you breach the Restricted Use policy stated in these Terms.

9. Payment Transactions and Processors

9.1. You are fully responsible for paying all monies owed to us. You must make all payments to us in good faith and not attempt to reverse a payment made. You will reimburse us for any charge-backs, denial or reversal of payment you make and any loss suffered by us as a consequence thereof.

9.2. We reserve the right to use third-party electronic payment processors and/or merchant banks to process payments made by you and you agree to be bound by their terms and conditions providing they are made aware to you and those terms do not conflict with these Terms.

9.3. All transactions made on our site might be checked to prevent money laundering or terrorism financing activity. Suspicious transactions will be reported to the relevant authority.

10. Errors

10.1. In the event of an error or malfunction of our system or processes, all bets are rendered void. You are under an obligation to inform us immediately as soon as you become aware of any error with the Service. In the event of communication or system errors or bugs or viruses, we will not be liable to you or to any third party for any costs, expenses, losses or claims arising from such errors, and we reserve the right to void all games/bets in question and take any other action to correct such errors.

10.2. We make every effort to ensure that we do not make errors in posting bookmaker lines. However, if as a result of human error or system problems a bet is accepted at an odd that is: materially different from those available in the general market at the time the bet was made; or clearly incorrect given the chance of the event occurring at the time the bet was made then we reserve the right to cancel or void that wager.

10.3. We have the right to recover from you any amount overpaid and to adjust your Account to rectify any mistake. If there are insufficient funds in your Account, we may demand that you pay us the relevant outstanding amount relating to any erroneous bets or wagers.

11. Rules of Play, Refunds, and Cancellations

11.1. The winner of an event will be determined on the date of the event’s settlement. We will not recognize protested or overturned decisions for wagering purposes.

11.2. All results posted shall be final after 72 hours. Within 72 hours after results are posted, we will only reset/correct the results due to human error, system error or mistakes made by the referring results source.

11.3. If a match result is overturned for any reason by the governing body of the match within the payout period then all money will be refunded.

11.4. If a draw occurs in a game where a draw option is offered all stakes on a team win or lose will be lost. If a draw option is not offered then everyone receives a refund in the outcome of a draw on the match.

11.5. If a result cannot be validated by us, the wagers on that event will be deemed invalid and wagers refunded.

11.6. Minimum and maximum wager amounts on all events will be determined by us and are subject to change without prior written notice. We also reserve the right to adjust limits on individual Accounts.

11.7. Customers are solely responsible for their own Account transactions. Once a transaction is complete, it cannot be changed. Customers may review their transactions in the My Account section of the site.

11.8. The start dates and times displayed on the Website for eSport matches are an indication only and are not guaranteed to be correct. If a match is suspended or postponed, and not resumed within 72 hours from the actual scheduled start time, the match will have no action and wagers will be refunded.

11.9. Company reserves the right to remove events, markets and any other products from the Website.

12. Communications and Notices

12.1. All communications and notices to be given under these Terms by you to us shall be sent using a Customer Support form on the Website.

12.2. All communications and notices to be given under these Terms by us to you shall, unless otherwise specified in these Terms, be either posted on the Website and/or sent to the Registered Email Address we hold on our system for the relevant Customer.

12.3. All communications and notices shall be in writing in the English language and must be given to and from the Registered Email Address in your Account.

12.4. From time to time, we may contact you by email for the purpose of offering you information about betting and promotional offerings. You agree to receive such emails when you agree to these Terms. You can choose to opt out of receiving such promotional offerings at any time.

13. Matters Beyond Our Control

We cannot be held liable for any failure or delay in providing the Service due to an event of Force Majeure which could reasonably be considered to be outside our control such as: an act of God; trade or labour dispute; power cut; act, failure or omission of any government or authority; obstruction or failure of telecommunication services; or any other delay or failure caused by a third party.

14. Liability

14.1. Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation which cannot lawfully be excluded or limited. This may include the Australian Consumer Law, which contains guarantees that protect the purchasers of goods and services in certain circumstances.

14.2. To the maximum extent permitted by law, our liability for any failure to comply with a consumer guarantee is limited to (at our option): (i) supplying the services again; or (ii) payment of the cost of having the services supplied again. In all other cases, our total aggregate liability to you under or in connection with these Terms shall not exceed the lesser of: (a) the value of the bet that gave rise to the liability, or (b) $1,000 AUD in aggregate.

15. Gambling By Those Under Age

15.1. If we suspect that you are or receive notification that you are currently under 18 years or were under 18 years when you placed any bets through the Service your Account will be suspended. If we find that you were under 18 at the relevant time: all winnings currently or due to be credited to your Account will be retained; all winnings gained from betting through the Service whilst under age must be paid to us on demand; and any monies deposited in your Account which are not winnings will be returned to you.

15.2. In the event we suspect you are in breach of the provisions of this Clause or are attempting to rely on them for a fraudulent purpose, we reserve the right to take any action necessary in order to investigate the matter.

16. Fraud

We will seek criminal and contractual sanctions against any Customer involved in fraud, dishonesty or criminal acts. We will withhold payment to any Customer where any of these are suspected. The Customer shall be liable to pay to us on demand all costs, charges or losses sustained or incurred by us arising directly or indirectly from the Customer’s fraud, dishonesty or criminal act.

17. Intellectual Property

17.1. Any unauthorised use of our name and logo may result in legal action being taken against you.

17.2. As between us and you, we are the sole owners of the rights in and to the Service, our technology, software and business systems.

17.3. You may not use our URL, trademarks, trade names and/or trade dress, logos (“Marks”) in connection with any product or service that is not ours.

17.4. Except as expressly provided in these Terms, we and our licensors do not grant you any express or implied rights, license, title or interest in or to the Systems or the Marks.

18. Your License

18.1. Subject to these Terms and your compliance with them, we grant to you a non-exclusive, limited, non-transferable and non-sub-licensable license to access and use the Service for your personal non-commercial purposes only. Our license to you terminates if our agreement with you under these Terms ends.

18.2. You may not under any circumstances modify, publish, transmit, sell, reproduce, or in any other manner exploit, the Service and/or any of the content thereon.

19. Your Conduct and Safety

19.1. For your protection and protection of all our Customers, the posting of any content on the Service, as well as conduct in connection therewith, which is in any way unlawful, inappropriate or undesirable is strictly prohibited (“Prohibited Behaviour”).

19.2. If you engage in Prohibited Behaviour, your Account may be terminated immediately without notice to you. Legal action may be taken against you.

19.3. Prohibited Behaviour includes, but is not limited to, accessing or using the Service to: promote false information; conduct any illegal activity; harm minors; transmit unlawful, harmful, or abusive content; interfere with or disrupt the Service; or impersonate another Customer. This list is not exhaustive.

20. Links to Other Websites

The Service may contain links to third party websites that are not maintained by, or related to, us. Links to such websites are provided solely as a convenience to Customers and do not imply any endorsement by us. We have no control over or responsibility for the availability or accuracy of such websites.

21. Complaints

21.1. If you have any concerns or questions regarding these Terms you should contact our Customer Service Department.

21.2. We take no liability whatsoever to you or to any third party when responding to any complaint that we received or took action in connection therewith.

21.3. If a Customer is not satisfied with how a bet has been settled then the Customer should provide details of their grievance to our Customer Service Department.

21.4. Disputes must be lodged within three (3) days from the date the wager in question has been decided.

21.5. In the event of a dispute arising between you and us our Customer Service Department will attempt to reach an agreed solution. Should our Customer Service Department be unable to reach an agreed solution with you, the matter will be escalated to our management.

21.6. Should you remain unsatisfied with the resolution of your complaint, you have the right to refer the dispute to our governing body, the Northern Territory Racing Commission (NTRC), for independent adjudication.

22. Assignment

Neither these Terms nor any of the rights or obligations hereunder may be assigned by you without the prior written consent of us. We may, without your consent, assign all or any portion of our rights and obligations hereunder to any third party provided such third party is able to provide a service of substantially similar quality.

23. Severability

In the event that any provision of these Terms is deemed by any competent authority to be unenforceable or invalid, the relevant provision shall be modified to allow it to be enforced in line with the intention of the original text to the fullest extent permitted by applicable law. The validity and enforceability of the remaining provisions of these Terms shall not be affected.

24. Breach of These Terms

Without limiting our other remedies, we may suspend or terminate your Account and refuse to continue to provide you with the Service if, in our reasonable opinion, you breach any material term of these Terms.

25. General Provisions

25.1. Term of agreement. These Terms shall remain in full force and effect while you access or use the Service or are a Customer or visitor of the Website. These Terms will survive the termination of your Account for any reason.

25.2. Waiver. No waiver by us of a breach by you of any term of these Terms shall be effective unless made in writing and duly signed by us.

25.3. Acknowledgement. By accessing or using the Service, you acknowledge having read, understood and agreed to each and every paragraph of these Terms.

25.4. Language. In the event of there being a discrepancy between the English language version of these rules and any other language version, the English language version will be deemed to be correct.

25.5. Governing Law. These Terms are governed by and construed in accordance with the laws of the Northern Territory and the Commonwealth of Australia. You irrevocably submit to the exclusive jurisdiction of the courts of the Northern Territory.

25.6. Entire agreement. These Terms constitute the entire agreement between you and us with respect to your access to and use of the Service, and supersedes all other prior agreements and communications, whether oral or written with respect to the subject matter hereof.